Refund policy

Refund & Return Policy

Food Safety

Since our products are edible and perishable, returns are generally not accepted once delivered.

Eligible Refunds

Refunds or replacements will be provided only if:

• Wrong product delivered
• Damaged product received
• Product missing from the order
• Package received in unusable condition

Customers must notify us within 24 hours of delivery with:

• Order Number
• Photos of the package
• Photos of the product

Non-Eligible Refunds

Refunds will not be provided for:

• Change of mind
• Incorrect address provided by customer
• Failed delivery due to customer unavailability
• Slight variations in handmade products
• Taste preferences

Refund Timeline

Approved refunds are processed within 5–7 business days to the original payment method.

Bank processing times may vary.

Replacement

Where applicable, we may provide a replacement instead of a refund.